Availability guide

We endeavour to hold sufficient stock of all our lines to fulfil our expected medium-term order book. However, some of our organic specialist blends and more unusual organic spices and herbs may not be held as packed stock; therefore, these may need to be packed specially for your order. This guarantees a high quality and fresh product, but may require a few days for our production team to blend and pack your goods.

We aim for orders to be blended, packed, picked and prepared for dispatch within 5 working days, but it may take up to 21 working days – Steenbergs does not work on Saturdays or Sundays or Public Holidays. When we run short of an item because of the harvests & seasons or supplier stock issues or you are placing a large order, we will inform you by e-mail if any items in your order turn out to be unavailable. We will provide you with the estimated time it will take us to receive the out of stock item from the supplier, blend it, pack it and prepare it for dispatch. If we expect to be out of stock for 2 weeks or more, we will give you the option of cancelling your order or backorder, refunding any payments promptly or crediting your next order.

How will it be delivered?

Small parcels destined for a UK address will normally be dispatched by Royal Mail on a Tracked 24 Service. For larger orders, we use DPD Next Day Service or a 2-Day Service for places that are further afield. Steenbergs reserves the right to use whichever is the most cost-effective delivery service in its opinion.

Please note these delivery times are in addition to the picking time and we aim to have goods to you within 7 working days of ordering.

It is recommended that delivery instructions be given if you are unlikely to be able to take delivery yourself. In particular, for deliveries during the week you should consider whether an order can be sent to your work address or whether there is somewhere secure for the delivery to be left (you are responsible for the security of any delivery instructions provided). Should you require a change of delivery address after the parcel has been dispatched, this will incur an additional charge which must be borne by you.

Orders from outside of the UK

Steenbergs does not export its products outside of the UK.

How long will it take to arrive?

To find out when you will receive an item, you need to consider the availability of the item you ordered and add it to our standard dispatch time. If an item is available as packed stock, it normally takes 48 hours for those items to be picked and prepared for dispatch. Standard delivery may be a further 5 working days from dispatch, i.e., total time from order to arrival at destination is normally 7 working days.

We use external carriers for deliveries but (while we accept that their service can impact your impression of our service) we cannot always influence the way they work, however much we all wish we could.

From early November to Christmas Day orders may take 10 working days from your order until it has been prepared for dispatch (i.e., it could take 15 days or more to reach its UK destination from placing an order). The last day for Christmas orders in the UK is 14 December (or nearest Friday if 14 December falls on a weekend) in any year.

If there are specific events or timing by which products are required, please email or phone us or use the special instructions box and we will do our best to help – to ensure that we meet these timing requirements you should select priority supplement which is there for quick picking and packing. If you need these specific timing requirements to be met, we will charge the timed delivery costs to you in full, including (but not limited to) Saturday courier charges.

Note: All the above delivery times relate to deliveries in the UK (excluding Highlands and Islands, Northern Ireland and the Channel Islands). For these excluded destinations please add at least one extra day.

Priority or Express Delivery

Steenbergs does not provide an express or priority service. All orders are treated equally.

How much will it cost?

Our standard UK delivery service is free for orders over £29.99. Below £29.99, there is a £4.50 handling charge for UK deliveries, which includes VAT at 20%. The Handling Charge covers the costs of picking, packing and other processing costs for small orders (including credit checks and fraudulent activity) where these costs are not covered by the value of the order.