Returns Policy

No quibbles returns

At Steenbergs, we want you to be delighted every time you buy from us. Occasionally though, we know you may want to return items. That's why under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition with the invoice within 30 days of the date you received the item. Original condition means unopened with all tamper-evident seals intact. We will then - and only then - issue a full refund for the price you paid for the item. This returns policy does not affect your statutory rights.

Your statutory rights - cooling off period

We would advise you to check your order when it is received and report any issues within 3 days of delivery. By law, you also have the right to withdraw from your purchase of an item within 7 working days of the day after the date the item is delivered to you.

We regret that we also cannot accept cancellations of contracts for the purchase of herbs, spices, blends and accessories where the item has been unsealed, except where there has obviously been infestation, mould or other quality problem that occurred within 7 working days of the day after the date the item was delivered to you.

To cancel your purchase under this cooling-off period, please provide a brief written explanation giving the reason for the return. Please package the relevant item securely and send it to us with the delivery note or original invoice so that we receive it within 7 working days of the day after the date that the item was delivered to you.

Tel: 01765 640 088; Fax: 01765 640 101;
E-mail: enquiries@steenbergs.co.uk

Steenbergs offers a FREEPOST returns service - this is only via Royal Mail and does not include pick up from an address.  Should you require this facility, we will email you the details.  For your protection, we recommend that you get a certificate of posting from the Post Office - they're free.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty, or if you fail to utilise the FREEPOST returns service that we offer customers. 

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge.